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Sample Job Responsibilities

- Provide expert advice and guidance to customers regarding Intuit TurboTax software
- Assist customers with tax preparation and filing using TurboTax
- Address and resolve customer inquiries, concerns, and issues regarding TurboTax functionality
- Stay up-to-date with tax laws and regulations to provide accurate information and assistance to customers
- Offer support and instructions to customers on how to navigate and utilize TurboTax features effectively
- Document and track customer interactions and feedback to improve product and service quality
- Collaborate with team members to resolve complex customer problems and escalate issues when necessary
- Keep a positive and professional demeanor while interacting with customers to ensure customer satisfaction
- Identify opportunities to cross-sell or upsell additional Intuit products and services to customers

Sample Requirements

- Provide expert advice and guidance to customers regarding Intuit TurboTax software
- Assist customers with tax preparation and filing using TurboTax
- Address and resolve customer inquiries, concerns, and issues regarding TurboTax functionality
- Stay up-to-date with tax laws and regulations to provide accurate information and assistance to customers
- Offer support and instructions to customers on how to navigate and utilize TurboTax features effectively
- Document and track customer interactions and feedback to improve product and service quality
- Collaborate with team members to resolve complex customer problems and escalate issues when necessary
- Keep a positive and professional demeanor while interacting with customers to ensure customer satisfaction
- Identify opportunities to cross-sell or upsell additional Intuit products and services to customers